How It Works

The inmate computer terminals are contained in “jail-hardened” steel boxes and are typically located in the Detention Facility’s day rooms. Inmates use these terminals to initiate video visits. Once a visit is initiated, the inmate speaks and listens over a phone style receiver. The inmate uses a 12 key, telephone style keypad to select and connect to visitors who have previously registered as described in detail below.
Proposed visitors need access to a high speed Internet-connected computer (or an Internet connected tablet, smart phone or any other suitable device), with a connected camera, speakers and microphone. The visitor will need to download Adobe Flash Player if they don’t already have it.

Visitors log onto the HomeWAV.com website and follow simple directions to register and establish a PayPal account if they don’t already have one. Once the account is established’ the visitor purchases minutes using a credit or debit card.

There is no minimum number of minutes that must be purchased. Once a visitor has registered with HomeWAV, the visitor can subsequently log onto the HomeWAV system, and receive visits, on any computer connected to the Internet.

Unless a visitor has been previously registered as a clergy member, or a legal representative with whom the inmate is entitled to privileged communication, the visitor is advised that visits may be monitored and recorded.

Once a visitor has registered, he then selects the detention facility, and the inmate with whom he wants to visit.

The visitor is now ready to receive a video visit from his inmate. The visitor is not required to sit in front of the computer waiting for the inmate to call. The visitor can go about his daily business until the call is received.

When an inmate initiates a call, a ringing sound is heard through the visitor’s speakers. A pop up box also appears on the visitor’s computer screen showing the name of the inmate that is calling. An “Answer” button in the pop-up box is selected to answer the call.

In order to initiate a visit the inmate must enter his/her ID number and Personal Identification Number (PIN) using the 12 digit keypad located on the front of the inmate terminal.

The inmate’s personalized screen then appears and displays a list of the inmate’s registered visitors and their availability status as shown by either a green or red ball beside the visitor’s name.

A green ball indicates that the visitor is logged onto the system and has time on his account. The inmate visits any visitor with a green designation by entering the visitor’s assigned number from the keypad. If the visitor status ball is red, the visitor is not logged on and/or there are no funds available for a visit with this visitor, and accordingly no visit can be initiated. In such an event, the inmate can select an option to send a text message, if they have funds on the account to the red status visitor, advising the visitor that the inmate is ready and desiring to initiate a visit.

Once an Internet connection is made a screen appears on the inmate’s terminal, and on the visitor’s terminal, displaying an image of the inmate as well as the visitor, along with synchronized voice transmission, and the visit begins.

The remaining available minutes for the visit are shown on both screens.

To end the visit, the inmate may simply press the “ * “ key on the keypad, or the visitor presses the ‘Disconnect Call” button on his screen.

The Detention Facility has the ability to:

  • Set Administrative access levels
  • Monitor visits and disconnect a monitored visit
  • Review any of the recorded video visits
  • Set Record ON/OFF for any visitor
  • Set maximum call length for facility
  • Disable all visits
  • Disable some visits
  • Monitor usage
  • Reset a Inmate Password
  • Delete a Inmate
  • View Registered Visitors information including Name, Address, Phone Number, Email and Account Password
  • Track Used and unused minutes
  • Update Inmate List
  • Generate usage and other reports

Inmates with Visitors Waiting Feature

Whenever you, as a visitor, log in, the inmate will be notified by an on screen message.

The way it works is:

Once you are logged into the HomeWAV system, the Inmates station screens display and scroll the Inmates name in green as having a Visitor on-line and ready for a visit. The Inmate simply enters their ID information and the visit can begin.

New: Use HomeWAV Anywhere!

The HomeWAV Mobile App Redefines Video Visitation Convenience and Accessibility.

HomeWAV web-based video visitation already plays an important role in helping family members and friends stay connected with their loved ones who are incarcerated.

HomeWAV has now made it even more convenient by developing a mobile app you can use on the go. A mobile application (app) is a simple software program you can install on your mobile device to make your daily life easier and more interesting.

Beginning April 16, 2013, you can use your iPhone or iPad for a HomeWAV visit. Once you and your inmate have registered and purchased minutes, you simply use the app to visit just as you would your Android device or desktop computer.

The HomeWAV app is designed to be user-friendly, simple, and fast. It is available free at the App Store or by clicking on the button below.

HomeWAV Mobile Application System Requirements are as follows:

Apple Devices

• iPhone or iPad
• Front-facing camera
• Headset (recommended for the best quality audio experience)

Android Devices

• Smartphone or tablet PC with the Android operating system
• Front-facing camera
• Headset (recommended for the best quality audio experience)

Important to remember:

Please use a Wi-Fi connection rather than using a network connection if your wireless sales plan does not include unlimited data.

HomeWAV, LLC and its partners are not responsible for any data charges incurred when using the HomeWAV mobile application.