Setting up and Testing your Audio and Video

This section describes how to check your audio and video for a Home WAV visitation meeting.

1. Before you select the Run Test button, make sure you have all the equipment you need. Ensure you have turned on your speakers, microphone, and camera. For more help on how to do this, see Hardware Help below.

2. You should see a live video picture in the window to the right. If you cannot see a video picture or get an error message, you need to install the latest Flash Player. Click here and follow the instructions to download the latest version of Adobe Flash Player. Then return here and continue with the test.

3. Next, test your microphone and speakers.

Speak into the microphone. You will see the blue bars under the Video window fill in or recede to indicate your microphone�s intensity.

Test your speakers by clicking the Run Test button under the Video window. This will initiate a 3-second recording. Play the recording back to check that your camera, microphone, and speakers are working properly. If any of the above do not work, try some of the suggestions below:

Flash Version: Flash Not Detected

Loading video tester...

Test your Internet connection.
The button below is a great place to test your computer connection speed to the Internet. Anything above 1.5 on Upload and Download should give you great video and audio. Follow the instructions and select a city closest to your location

Speed Test——The button below is a great place to test your computer connection speed to internet, anything above 1.5 on Upload and Download should give you great video and audio follow the instructions and select a city closest to your location.

Internet Speed Test

Hardware Help

No Video——Make sure your Webcam is attached or your built-in camera is set up per the manufacturer’s instructions.

No Microphone Level——If you are using a stand-alone microphone with a 1/8 inch plug, it should be plugged into the microphone port on your computer, which is usually denoted with a pink circle around the plug.
Your microphone may be built in to your camera; in that case, follow the camera manufacturer’s instructions.

No Speakers——Speakers usually work in one of three ways: they may be built in, connected with a 1/8-inch plug, or connected with a USB plug.
If your speakers are built in, simply ensure they are turned on and the volume is adjusted sufficiently high.
The 1/8-inch plug should be plugged into the speaker port of your computer, which is usually denoted with a light green circle.

The USB plug, which is a flat, rectangular plug should be connected to any available USB port on your computer.


Here are more suggestions for improving your visitation experience.

Room Considerations for Video Visiting from Home

Room Color – In selecting a room color, neutral shades such as beige, tan, pale gray, or a pale blue work best. You should avoid stark whites and the darker colors, which are not optimum background for viewing. Any vibrant color can reflect light and cast a pallor onto your video image.

Wall Finishes – Walls painted in a flat or semi-flat finish are best. Colors should be as described above. Papered or fabric walls can be acceptable, but avoid tight, intricate patterns, such as striping, checks, or tight swirls. These patterns can cause the video image to appear distorted and flicker rapidly.

Audio – Large glassed-in paintings, glass tabletops, and windows create acoustic reverberation and echo. These may degrade the audio quality of your visit. Background noise such as TV and music may also reduce the quality of your visit.

Wall Hangings – Hangings within range of the camera should not have reflective surfaces. Materials such as mirrors or glass fronted framed prints reflect light and may cause the camera to overcompensate the brightness in the room. This also holds true for credenzas with glass or mirror-fronted hutches, and glass-topped tables. Keep these to a minimum because they can cause your system to use more bandwidth due to light changes.

Windows and Window Treatments – An interior room without windows for your video visit is best but not always available. Sunlight can disrupt the camera’s ability to capture a good image, and it can make viewing difficult as glare may overcome the brightness on many display screens and monitors. For best results the window treatments such as vertical blinds or drapes should contain a solar-blocking or blackout to prevent glare. Refrain from window treatments that have patterns, and select finishes in muted pale tones.

Lighting –The goal is to use an evenly lit space with minimal shadowing. Additionally, there should be no direct lighting aimed in the direction of the camera lens. Fluorescent fixtures work well, as do indirect candescent fixtures, which allow for a dimming feature. Stark, direct lighting such as spotlights do not work well in a video environment. Often a combination of indirect candescent and fluorescent will offer the most lighting flexibility.